Terms of Use

Welcome to Moonnox

These Terms of Use (“Terms”) apply when you use our services, which include our AI SaaS application, software, tools, developer services, data, documentation, and websites (“Services”). By using our Services, you agree to these Terms. Please read them carefully.

1. Registration and Access

You must be at least 18 years old to use the Services. By using the Services, you confirm that you are over 18 or have obtained the necessary consent from your parent or legal guardian. If you are using the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf. You are responsible for providing accurate and complete information when registering for an account. You must not share your access credentials or account with anyone outside your organization, and you are responsible for all activities that occur using your credentials.

2. Usage Requirements

(a) Use of Services

You may access and use the Services in accordance with these Terms. You must comply with these Terms and all applicable laws when using the Services. Moonnox, Inc. and its affiliates retain all rights, title, and interest in and to the Services.

(b) Feedback

We welcome your feedback, comments, ideas, proposals, and suggestions for improvements. If you provide any feedback, we may choose to use it at our sole discretion without any restrictions or compensation to you.

(c) Restrictions

When using the Services, you may not:

• Infringe, misappropriate, or violate anyone’s rights.
• Attempt to reverse engineer, decompile, or discover the source code or underlying components of the Services, except to the extent permitted by applicable law.
• Use the Services to develop models that compete with Moonnox, Inc.
• Extract data or output from the Services using any automated or programmatic method, except as permitted through the API.
• Misrepresent that the output from the Services was human-generated when it was not, or violate our Usage Policies.
• Buy, sell, or transfer API keys without our prior consent.
• Provide us with any personal information of children under 13 years of age or the applicable age of digital consent.
• Violate any rate limits or other requirements specified in our documentation.
• Use the Services in geographies not currently supported by Moonnox, Inc.

(d) Third-Party Services

Any third-party software, services, or other products you use in connection with the Services are subject to their own terms, and Moonnox, Inc. is not responsible for such third-party products.

3. Content

(a) Your Content

You may provide input to the Services (“Input”) and receive output generated by the Services based on the Input (“Output”). Input and Output together are referred to as “Content.” By and between Moonnox, Inc. and you, you retain ownership of all Input. Subject to your compliance with these Terms, Moonnox, Inc. hereby assigns to you all its rights, title, and interest in and to Output. Moonnox, Inc. may use Content to provide and maintain the Services, comply with applicable law, and enforce our policies. You are responsible for the Content, including ensuring that it does not violate any applicable law or these Terms.

(b) Similarity of Content

Due to the nature of machine learning, Output may not be unique across users, and the Services may generate the same or similar output for Moonnox, Inc. or another user. Responses that are requested by and generated for other users are not considered your Content.

(c) Use of Content to Improve Services

To facilitate the provision of our services, we will store customer Content, including customer questions and the AI responses generated for those questions, in our databases. While Moonnox will not directly use this data to influence other customers’ models, we reserve the right to utilize it in an anonymized manner to enhance the performance of our platform for all customers.

(d) Accuracy

Artificial intelligence and machine learning are evolving fields. While we strive to improve the accuracy, reliability, safety, and benefit of our Services, there may be situations where the Output does not accurately reflect real people, places, or facts. You should evaluate the accuracy of any Output as appropriate for your use case, including by using human review of the Output.

4. Fees and Payments

(a) Fees and Billing

You are responsible for paying all fees (“Fees”) associated with your use of the Services, as specified on our pricing page or as otherwise agreed in writing. Fees are billed on a subscription basis, pay-as-you-go usage, or another billing arrangement that we may offer. You must provide accurate and current payment information and agree that we may charge your payment method for all applicable Fees. Unless otherwise stated, all Fees are non-refundable.

(b) Taxes

Fees are exclusive of taxes, and you are responsible for paying any applicable taxes, levies, duties, or similar governmental assessments, including value-added, sales, use, or withholding taxes. Where required by law, we will collect such taxes and remit them to the appropriate taxing authority, and you agree to pay these amounts.

(c) Price Changes

We may change our prices from time to time by posting the changes on our website or notifying you directly. Any price changes will apply to the next billing cycle following notice of the change, unless otherwise specified.

(d) Free Trials and Credits

We may offer free trials, promotional credits, or discounts. If we do, additional terms may apply, and we reserve the right to modify or terminate any free trial, credit, or discount at any time without notice. Unless otherwise stated, free trials automatically convert to paid subscriptions at the end of the trial period, and you authorize us to charge your payment method accordingly.

5. Confidentiality, Security, and Data Protection

(a) Confidentiality

You may be given access to confidential information of Moonnox, Inc., its affiliates, or other third parties. You must not disclose any confidential information without prior written consent, except as required by law.

(b) Security

You must implement reasonable and appropriate security measures designed to protect your access credentials, Content, and use of the Services from unauthorized access or disclosure. You are responsible for any activity occurring under your account.

(c) Data Protection

You represent and warrant that you have obtained all necessary rights, consents, and permissions to provide your Content to us, including any personal data. You must comply with all applicable data protection and privacy laws. Our use of personal data is governed by our Privacy Policy.

6. Term and Termination

(a) Term

These Terms take effect when you first use the Services and remain in effect until terminated as described below.

(b) Termination by You

You may stop using the Services at any time. You may terminate your account by following the instructions provided in your account settings or contacting us directly.

(c) Termination by Moonnox, Inc.

We may suspend or terminate your access to the Services at any time if we believe you have violated these Terms, if your use poses a security risk, if you fail to pay Fees, or if required by law.

(d) Effect of Termination

Upon termination, your right to use the Services will immediately cease. You are responsible for downloading or exporting your Content before termination. Certain provisions of these Terms will survive termination, including but not limited to Sections 2(c), 3, 4, 5, 7, 8, and 9.

7. Disclaimers

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of the Services. We do not guarantee that the Services will be uninterrupted, error-free, secure, or free of harmful components.

8. Limitation of Liability

(a) Limitation

To the maximum extent permitted by law, Moonnox, Inc. and its affiliates, officers, employees, agents, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or related to your use of the Services.

(b) Cap on Liability

Our total liability for any claims relating to the Services is limited to the amount you paid to us for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.

(c) Basis of the Bargain

The limitations of liability set forth in this Section 8 are fundamental elements of the basis of the bargain between you and Moonnox, Inc.

9. General Terms

(a) Governing Law

These Terms are governed by and construed under the laws of the jurisdiction in which Moonnox, Inc. is incorporated, without regard to its conflict of law principles.

(b) Dispute Resolution

Any disputes arising under or relating to these Terms will be resolved through binding arbitration, unless otherwise required by law. You waive your right to participate in class actions, class arbitrations, or representative actions.

(c) Entire Agreement

These Terms constitute the entire agreement between you and Moonnox, Inc. with respect to the Services and supersede any prior or contemporaneous agreements, whether oral or written.

(d) Waiver and Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. The failure of Moonnox, Inc. to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

(e) Assignment

You may not assign or transfer these Terms without our prior written consent. Moonnox, Inc. may freely assign or transfer these Terms without restriction.

(f) Notices

We may provide notices to you by email, through your account, or by posting on our website. You must send notices to us by contacting our support team or as otherwise specified.

(g) Force Majeure

Neither party will be liable for any delay or failure to perform due to causes beyond their reasonable control, including natural disasters, acts of government, labor disputes, internet failures, or power outages.

(h) Export Controls

You must comply with all applicable export and re-export control laws and regulations. You may not use or access the Services if you are located in a jurisdiction subject to U.S. or other applicable trade restrictions.

(i) Headings

Headings used in these Terms are for convenience only and do not affect the interpretation of the Terms.

(j) Relationship of the Parties

The relationship between you and Moonnox, Inc. is that of independent contractors, and nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

(k) Modifications

We may modify these Terms at any time by posting the modified Terms on our website or notifying you. Your continued use of the Services after the modifications take effect constitutes your acceptance of the modified Terms.

(l) Contact Information

If you have any questions about these Terms, please contact us at support@moonnox.com.